DB Toys Return Policy:
If you are unhappy with your order please contact us through the form below. Items may be returned within 14 days of delivery. Items must be returned in the same condition they were received unless prior approval was given. This means if you bought a figure that was new in an unopened package, then it must be returned in good condition and unopened. We do not accept returns on opened items under any circumstances. We are also unable to accept returns on items that have a chance of receiving a chase or variant figure.
Items that are not returned properly will not be refunded nor will they be reshipped.
Once your return is received a credit will be issued to your account within 30 days.
To return your item please follow the instructions outlined below.
1. Pack the item(s) securely in the original product packaging, if possible. Please remember that the item must be returned in the same condition it was received to ensure credit.
2. Please include on a sheet of paper with your order number, billing name, and address with the item(s). You may print out a copy of your invoice to send if that is easier.
3. Before sending your item please make sure to remove all extra labels from the outside of your shipping box.
4. Make sure to send the package to the following address:
PO Box 140352
Staten Island, NY 10314
It is recommended that you use USPS for your return. If you use parcel select please insure your item as we will not be responsible for shipping damages.
Make sure to keep a copy of your package tracking number so you are able to monitor delivery status.
A credit for the item cost will be issued to your account within 30 days of our receiving your return. We do not refund shipping costs unless there was some mistake made on our part.
Return shipping is the responsibility of the buyer unless prior authorization was given.